Office Depot / NonProfit Rate FAQ:

1. What is the discount / how can members use it?

Members are eligible for savings of up to 75% on our Best Value List of preferred products. The Best Value List can be found online on your association’s officediscounts.org/nonprofitrate page.

Members can either order online or shop in any Office Depot – OfficeMax location

Shop Online

Members can shop online at the cobranded site, which has all of the discounts embedded.

Officediscounts.org/nonprofitrate

Once registered, member can order via business.officedepot.com or simply download the “Office Depot for Business” mobile app and place your order right from your smart phone.

Shop Mobile

ONCE YOU’VE CREATED YOUR ONLINE ACCOUNT, members can now access their discount through the “Office Depot for Business” mobile app. Please note, it may take up to 24 hours to be able to access this card in your account. Download the app from the iTunes or Google Play stores.

Shop In Store

Members can use the discount in stores by showing the SPC # on their Store Purchasing Card. This applies all discounts (which vary) at the register at time of sale and is reflected on the receipt. Members will receive the member discounted price or store price whichever is lower. If members do not have a Store Purchasing Card, they can 1) print one online by going to their organization’s officediscounts.org/nonprofitrate website and have it laminated for free in-stores, 2) download the Office Depot for Business app to access their account and download a digital version of the card, or 3) request via NonProfit Rate to have a digital version of the Store Purchasing Card sent via text message to their phone and save it as an image or an icon on their home screen. Message and data rates apply; see the association site, officediscounts.org/nonprofitrate, for details. Please note; the Store Purchasing Card is for in store use only. To receive discounts for online orders, member must register through the association site.

2. Is my Store Purchasing Card active? How do I activate my card?

Yes, your SPC card is already active and can be used in any Office Depot or OfficeMax store.

Please note, this is not a credit card. You can pay for your purchase with cash, credit card and may forms of contactless payment options. If your business needs account billing, simply reach out to the Account Manger listed at the bottom of the association site,officediscounts.org/nonprofitrate .

3. How does the Store Purchasing Card work? What is the number on the card?

a. The Store Purchasing Card, or SPC card, can be used in store only, and the number on the card automatically links your organization’s discounted pricing on purchases you make in any Office Depot or OfficeMax store. Simply hand the card to the Office Depot OfficeMax associate and the discount will be taken off at the register. All directions for applying the member discount are listed for the cashier on the back of the Store Purchasing Card.

4. Why am I getting the Store Purchasing Card in the mail?

a. The card is being mailed to you because your organization has negotiated special exclusive discounted pricing for members. The organization has given your association permission to send this card so that members can have easy access to the savings.

5. Do I need to enter my account number to shop online?

a. No, you do not need to enter your account number to shop online. Simply create an account through officediscounts.org/nonprofitrate and your discount program will be captured and saved in your profile. You never need to enter an account number or any coupon code to receive your discounts. Prices displayed already reflect your discounted member price.

6. How do I stop getting emails / why am I getting them?

a. You can just click on the "unsubscribe" on the bottom of the email and the emails will stop coming. b. You are receiving the email because you registered online for an account.

7. How do I get these discounts for my business?

If you would like to register your business for an online account, simply reach out to the Account Manger listed at the bottom of your officediscounts.org/nonprofitrate website. Discounts will be automatically applied to purchases made online. Your business may also access these discounts when shopping in our stores by using the Store Purchasing Card made available to you upon registration.

If you would like to set up a business billing account, simply call your Office Depot Business Account Manager, as listed on the bottom of your officediscounts.org/nonprofitrate website or register online via that same website.

8. I am an existing Office Depot customer registered with an online account, how do I apply these discounts?

In order to take advantage of your association/group’s discounts, you must either 1) register with a new login and password at your association/group’s website, officediscounts.org/nonprofitrate ; or 2) reach out to the Account Manger listed at the bottom of your officediscounts.org/nonprofitrate website to have the member benefit discounts attached.

9. Can I bundle discounts together, i.e. from this Store Purchasing Card with coupons or in-store specials?

While discounts cannot be combined unless explicitly stated, your Store Purchasing Card represents a permanently discounted program and will ensure you always get the lowest price available at Office Depot. If a coupon or in-store promotion represents a lower price at time of purchase, you will receive that lower price. You’ll see the different prices with the lowest option selected because it’ll be printed right on your sales receipt. We often run promotions and specials for online users. Those coupons will state they are for business.officedepot.com only.

10. Will my SPC card work anywhere in the United States?

Yes, your SPC card will work anywhere in the United States, including Alaska, Hawaii, and Puerto Rico.

11. For general customer service needs or for further direction, call 1-800-650-1222. (Para asistencia en Español, llame 1-800-573-4624.)

Hours of operation are Monday through Friday, 8am to 8pm ET. Online chat functionality is available daily from 8am to 11pm ET. (Please note that chat support is only available in English at this time.) For off-hours support, please email the Account Manger listed at the bottom of your officediscounts.org/nonprofitrate website. They will get back to you as soon as possible.

12. Is my Store Purchasing Card available in my Office Depot Business app?

When signing up and registering for an SPC, users can access their SPC card within 24 hours from right in the Office Depot for Business app. Download this app from the iTunes or Google Play stores.